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After hadn't heard from Evie Bikes for two weeks I wrote them. Suddenly something happened and I had one package delivered in front of my house after two days. The disappointment was great, however, when I discovered that the bike was badly scratched, so that the paint had been scratched off in several places. In addition, the shipment's second package of luggage carrier had not been delivered. I had to contact Evie Bike again to get the rest sent. I had previously asked if I could cancel/return my purchase, as the bike had in the meantime been marked down a lot from what I had paid, and the bike had not yet been shipped. There is no way it can be done. The table catches! On the other hand, I could have a bucket of paint sent to me and paint the bike myself... Upon closer inspection, the bike was not just scratched, but the entire front fork was smashed, so that the aluminum was compressed, dented and cracked. It is therefore impossible to mount the front wheel. I had to contact Evie Bike again. This time they offered to collect the bike - which I am trying to get back in its box :) - and that they would send me a replacement bike. Unfortunately, I can't review how the bike is to ride, since a month after I bought it, I still only have a useless bike sitting in my hallway. But I can tell the rest of you that I am not impressed with the build quality. It seems unreasonably cheap and not particularly well thought out. In addition to the problems with my specific bike, try looking at the bottom of the bike where the entire frame is open with access to the battery and where wires stick out towards the asphalt. I cannot recommend you to buy an Evie Bike, as the quality of the bike, the buying experience and the rigid return policy are poor. Unfortunately, I cannot comment on how it is to ride, as I have never tried it yet.
Absolutely love it! Sleek design and effortless ride—perfect for my daily commute.
Compré la Evie S1 y hasta ahora todo ha ido muy bien. El envío llegó a puntual y bien embalado. El montaje de la rueda delantera y la redirección del manillar no presentaron ningún problema y en unos minutos tuve la bicicleta lista para rodar. Teniendo en cuenta que las bicicletas eléctricas son bastante pesadas, recomendaría precaución al montar la rueda delantera y tener la bicicleta bien sujeta para evitar que pueda dañarse. La compra online funcionó sin ningún problema. Solo tuve una duda con la función de localización GPS y envié un correo electrónico al servicio de atención al cliente, que resolvió rápidamente mi consulta. Después de haber rodado unos cuantos kms pienso que la Evie S1 es una ebike muy recomendable.Tiene un buen diseño, unos acabados de alta calidad y un gran rendimiento, además de una relación calidad-precio muy razonable. Me resultó difícil, eso sí, montar el portaequipajes trasero, pero con un poco de paciencia quedó bien ajustado.
Absolute cracker of a bike! Smooth ride, top battery life, and stylish to boot—couldn’t ask for more!
Brilliant ride! Smooth, fast, and perfect for city cruising—totally worth it
Frequently asked questions
Have questions? We’re here to help
What's covered by the 2-year warranty?
All our products come with a 2-year warranty in the EU and UK. More information can be found at https://eviebikes.com/pages/warranty.
Are purchases made through dealers covered by warranty?
Yes, purchases made from authorized dealers are covered under warranty. Purchases from a 3rd party may only be covered by warranty up to the 2 years from the initial purchase date.
Where are the bikes shipped from?
All orders in the EU and UK are shipped directly from our warehouse in The Netherlands. If you're buying from a dealer, local pickup from their shop will be arranged.
How soon can I expect to receive my bike after ordering?
We ship out all orders daily from our warehouse. Shipping times will differ depending on location, with an estimated delivery date of 3 - 7 working days. You will be notified of any updates to your delivery status.
Why are your bikes certified by TÜV SÜD?
We ensure that all our bikes are made with quality and are compliant to EU standards. TÜV SÜD is a global technical service provider headquarted in Munich specializing in testing, certification, auditing, and advisory services. The goal of these services is to ensure that products, systems, and processes meet specific safety, quality, and environmental standards.
What is EV-Secure?
EV-Secure is a complementary service that enables GPS tracking, remote notifications, and notifications via the EVIE App. An on-bike data service will be activated to allow communication with our cloud servers.
What frame sizes do you offer?
We currently offer a single frame size for our bikes in order to ensure optimal comfort and ergonomics.
How can I claim my tree from Tree-Nation?
We partner with Tree-Nation to plant a tree for every bike sold. You will receive an email with details about the project that you supported and a certificate for your tree. More details about our involvement and environmental impact can be found here.