Shipping policy

Thank you for choosing to shop with us! We want to ensure that your experience with our store is a pleasant one, so please take a moment to read through our shipping policy.

 

Shipping Methods

We work with a variety of shipping and logistic partners to ensure timely delivery. The shipping time and cost will depend on product availability at our warehouse and your shipping address. We currently ship to addresses within the European Union (EU) only.

 

Order Processing Time

All orders will be processed within 1-3 business days. Orders placed after 2:00 PM (GMT+1) will be processed the following business day. Please note that business days do not include weekends or holidays.

 

Shipping Time

Shipping time will depend on the shipping method you choose and your shipping address. Standard shipping typically takes 5-7 business days. Please note that shipping time is not guaranteed, and delays may occur due to weather, holidays, or other unforeseen circumstances.

 

Shipping Cost

Shipping costs will depend on the shipping method you choose and your shipping address. Shipping costs will be calculated at checkout.

 

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can also check the status of your order by logging into your account on our website.

 

Order Delivery

All orders will be delivered to the shipping address provided at checkout. Please ensure that the shipping address is accurate and complete. We are not responsible for orders that are not delivered due to incorrect or incomplete shipping information.

 

Order Changes and Cancellations

If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that orders may be processed and shipped quickly.

 

Shipping Damage or Loss

If your order arrives damaged or is lost during shipping, please contact us immediately at hello@eviebikes.com. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.

 

Returns and Exchanges

Please see our Refund Policy for information on returning or exchanging items.

 

Last updated: March 2023